Privacy Policy

1. Who We Are

This Privacy Policy describes how StormForge Pro ("StormForge Pro," "we," "us," or "our") collects, uses, and protects personal information when you visit stormforgepro.com (the "Site") or use our free roof inspection request service (the "Service").

2. Information We Collect

Information you provide directly:

• First and last name
• Phone number
• Email address
• Property street address, city, state, and ZIP code
• Type of roofing inquiry (damage type or project type)
• Any additional details you voluntarily submit

Information collected automatically:

• IP address and approximate geolocation
• Browser type, device type, and operating system
• Pages visited, referrer URL, and time on page
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your inspection request
• Contact you by phone, SMS, and email regarding the inspection you requested
• Send appointment confirmations, reminders, and follow-up communications
• Maintain records of your consent for SMS and voice communications as required by law
• Operate, maintain, and improve the Site and Service
• Detect and prevent fraud, spam, and service abuse
• Comply with legal obligations and respond to lawful requests

4. How We Share Your Information

We share your information only with operational service providers who help us run the Service. Each receives only the data necessary for their function and is bound by a data-processing agreement that prohibits independent use or sale of your data. These providers include:

• Email-delivery provider (transactional emails)
• Customer relationship management (CRM) software (internal lead tracking)
• Website hosting provider
• SMS-delivery provider (text-message communications)
• Bot-detection provider (form spam prevention)
• Analytics provider (anonymous site analytics)

We may also disclose information if required by law, subpoena, or valid government request, or to protect the rights, property, or safety of StormForge Pro, our users, or the public.

If StormForge Pro is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, and the acquiring party will be bound by the same no-sale commitments described in this policy.

5. SMS / Text Messaging (TCPA)

When you submit the inspection form, you consent to receive SMS text messages from StormForge Pro regarding your inspection request. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out; reply HELP for help.

We do not share mobile opt-in data or consent records with any third parties for marketing purposes.

For our complete SMS consent disclosure, see our SMS & Communications Consent Policy.

6. Cookies and Tracking

We use cookies and similar technologies to operate the Site, remember your preferences, measure ad performance, and track conversions. You can control cookies through your browser settings. Disabling cookies may break parts of the Site.

7. Your Privacy Rights

For California residents (CCPA / CPRA):

You have the right to:

• Know what personal information we collect, use, and share about you
• Request deletion of your personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information (we do not sell)
• Limit the use of sensitive personal information
• Non-discrimination for exercising these rights

For residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other states with comprehensive privacy laws:

You generally have similar rights of access, correction, deletion, portability, and opt-out of targeted advertising.

To exercise any of these rights, email info@stormforgepro.com with the subject line "Privacy Rights Request." We will verify your identity and respond within the timeframe required by your state's law (typically 45 days).

8. Data Retention

We retain personal information for as long as needed to provide the Service, comply with our legal obligations (including TCPA recordkeeping), resolve disputes, and enforce our agreements. You can request earlier deletion by emailing us; we will honor the request unless we have a specific legal basis to retain certain records.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. This includes TLS / HTTPS encryption in transit, access controls on our databases, and vetting of service providers. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. Children's Privacy

The Service is intended for adults 18+ and not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, email us and we will delete it.

11. International Users

StormForge Pro is operated from the United States and serves U.S. homeowners only. If you access the Service from outside the United States, your information will be transferred to, processed, and stored in the U.S. under U.S. law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be communicated via email or a prominent notice on the Site. Continued use of the Service after changes constitutes acceptance.

13. Contact Us

Questions, requests, or concerns about this Privacy Policy: